:root{--navy:#0d1a2e;--navy-2:#1b2a42;--gold:#b8966e;--gold-dp:#7a5b36;--gold-pale:#f3ede2;--cream:#fbf8f2;--line:#e6dccb;--ink:#0d1a2e;--muted:#4b5563;--wa-bg:#e3f2e9;--wa-fg:#17613c;--wa-line:#bfdfcb;--em-bg:#e7ecf4;--em-fg:#24324a;--em-line:#c9d3e3;--note-bg:#fff6de;--note-line:#d9b45b;--note-fg:#3d2f0a;--late-bg:#fbe4e0;--late-fg:#9b2c1c;--due-bg:#fcefd7;--due-fg:#7a4e0b;--sans:"DM Sans",-apple-system,BlinkMacSystemFont,sans-serif;--serif:"Libre Baskerville",Baskerville,Georgia,serif}*{box-sizing:border-box}body,html{margin:0;background:var(--cream);color:var(--ink);font-family:var(--sans);font-size:14px}button{font:inherit;color:inherit;cursor:pointer}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--gold);outline-offset:2px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.btn{min-height:40px;padding:0 14px;border:1px solid #d8cbb5;background:#fff;border-radius:8px;font-size:13px;display:inline-flex;align-items:center;gap:8px}.btn--dark{background:var(--navy);border-color:var(--navy);color:var(--cream);font-weight:600}.btn--primary{background:var(--gold);border-color:var(--gold);color:#fff;font-weight:700;text-transform:uppercase;letter-spacing:.08em;font-size:12px}.btn:disabled{opacity:.55;cursor:default}.linkish{border:0;background:none;padding:0;text-decoration:underline;font-size:13px;color:var(--gold-dp)}.linkish--light{color:#d9c3a5}.pill{display:inline-flex;align-items:center;font-size:11px;border-radius:999px;padding:2px 8px;font-weight:600}.pill--wa{background:var(--wa-bg);color:var(--wa-fg)}.pill--email{background:var(--em-bg);color:var(--em-fg)}.pill--line{border:1px solid #d8cbb5;color:#4b3b26;font-weight:500}.pill--grey{background:#eef0f4;color:#24324a;font-weight:500}.pill--gold{background:var(--gold);color:var(--navy);font-weight:700}.pill--due{background:var(--due-bg);color:var(--due-fg)}.pill--late{background:var(--late-bg);color:var(--late-fg)}.avatar{flex:0 0 auto;width:36px;height:36px;border-radius:50%;color:var(--cream);display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;position:relative}.avatar--square{border-radius:8px}.avatar--sm{width:28px;height:28px;font-size:11px}.avatar--xs{width:22px;height:22px;font-size:10px}.dot{position:absolute;right:-1px;bottom:-1px;width:9px;height:9px;border-radius:50%;border:2px solid var(--gold-pale);background:#2e9a5e}.dot--away{background:#c58a2b}.dot--inline{position:static;display:inline-block;border:0;width:8px;height:8px;margin-right:8px}.dot--off{background:#b4b2a9}.count{font-size:12px;color:var(--muted);background:hsla(0,0%,100%,.7);border-radius:999px;padding:2px 8px}.seg{display:inline-flex;align-items:center;gap:4px;flex-wrap:wrap}.seg__label{font-size:13px;color:var(--muted);margin-right:2px}.seg button{border:1px solid #d8cbb5;background:#fff;border-radius:999px;padding:6px 12px;min-height:36px;font-size:13px;font-weight:600}.seg button[aria-pressed=true]{background:var(--navy);border-color:var(--navy);color:var(--cream)}.seg--dark button{background:transparent;border-color:#3a4a63;color:var(--cream);font-weight:500}.seg--dark button[aria-pressed=true]{background:var(--gold);border-color:var(--gold);color:var(--navy)}.app{min-height:100vh;display:flex;flex-direction:column}.topbar{background:var(--navy);color:var(--cream);padding:12px 20px;display:flex;flex-wrap:wrap;align-items:center;gap:16px}.topbar__brand{display:flex;align-items:baseline;gap:10px}.topbar__name{font-family:var(--serif);font-size:20px}.topbar__tag{font-size:12px;color:#d9c3a5}.topbar__brandname{border:1px solid var(--gold);color:var(--gold);border-radius:999px;padding:5px 12px;font-size:13px}.search{flex:1 1 260px;display:flex;background:var(--navy-2);border-radius:8px;padding:0 12px;min-height:40px}.search input{flex:1 1;min-width:0;background:transparent;border:0;color:var(--cream);font:inherit;outline:none}.search input::placeholder{color:#a9b3c4}.me{display:flex;align-items:center;gap:10px}.me__name{font-weight:600}.banner{background:var(--due-bg);color:var(--due-fg);padding:8px 20px;font-size:13px;display:flex;flex-wrap:wrap;gap:12px;align-items:center}.banner--ok{background:var(--wa-bg);color:var(--wa-fg)}.banner--warn{background:var(--late-bg);color:var(--late-fg)}.banner__action{font-weight:700;color:inherit}.card__link{text-decoration:none}.cols{flex:1 1;flex-wrap:wrap;align-items:stretch}.cols,.nav{display:flex}.nav{flex:1 1 210px;max-width:100%;background:var(--gold-pale);padding:18px 12px;flex-direction:column;gap:4px}.nav__label{font-size:11px;font-weight:700;letter-spacing:1px;text-transform:uppercase;color:#6b5a43;padding:14px 10px 6px}.nav__label:first-child{padding-top:0}.nav__item{display:flex;justify-content:space-between;align-items:center;border:0;background:transparent;border-radius:8px;padding:10px;min-height:40px;text-align:left}.nav__item[aria-current=true]{background:#fff;font-weight:700}.nav__person{display:flex;align-items:center;gap:10px;padding:6px 10px}.nav__who{flex:1 1;display:flex;flex-direction:column}.nav__status{font-size:12px;color:var(--muted)}.nav__status--away{color:var(--due-fg)}.nav__sources{list-style:none;margin:0;padding:0 10px;font-size:13px;display:flex;flex-direction:column;gap:6px}.list{flex:1 1 330px;max-width:100%;border-right:1px solid var(--line);display:flex;flex-direction:column}.list__head{padding:16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:baseline}.list__head h1{margin:0;font-family:var(--serif);font-weight:400;font-size:20px}.list__head span{font-size:13px;color:var(--muted)}.list__scroll{max-height:calc(100vh - 140px);overflow-y:auto}.list__empty{padding:16px;color:var(--muted)}.row{display:flex;gap:12px;width:100%;text-align:left;border:0;border-bottom:1px solid #efe6d7;padding:14px 16px;background:transparent}.row[aria-current=true]{background:#fff;box-shadow:inset 3px 0 0 var(--gold)}.row__body{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:4px}.row__top{display:flex;align-items:center;gap:6px}.row__name{flex:1 1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:500}.row__name--unread{font-weight:700}.row__owner,.row__time{font-size:12px;color:var(--muted)}.row__owner{margin-left:auto}.row__subject{font-weight:600;white-space:nowrap;text-overflow:ellipsis}.row__preview,.row__subject{font-size:13px;overflow:hidden}.row__preview{color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.row__chips{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.convo{flex:999 1 520px;min-width:0;max-width:100%;background:#fff;display:flex;flex-direction:column;height:calc(100vh - 100px);min-height:640px}.convo__head{padding:16px 24px;border-bottom:1px solid #efe6d7;display:flex;flex-wrap:wrap;gap:12px;align-items:center}.convo__title{flex:1 1 240px;min-width:0}.convo__title h2{margin:0;font-family:var(--serif);font-weight:400;font-size:21px}.convo__subject{font-size:13px;color:var(--muted);margin-top:4px}.convo__actions{gap:8px}.convo__actions,.speaking{display:flex;flex-wrap:wrap}.speaking{padding:12px 24px;gap:12px;font-size:13px}.speaking strong{font-size:14px}.speaking--wa{background:var(--wa-bg);color:var(--wa-fg);border-bottom:1px solid var(--wa-line)}.speaking--email{background:var(--em-bg);color:var(--em-fg);border-bottom:1px solid var(--em-line)}.handover{margin:16px 24px 0;padding:12px 14px;border-radius:10px;background:var(--gold-pale);border:1px solid #e2d2b8;font-size:13px;line-height:1.5;color:#4b3b26}.timeline{flex:1 1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:14px;background:#fdfbf7}.event{text-align:center;font-size:12px;color:var(--muted)}.note{align-self:center;width:min(560px,100%);background:var(--note-bg);border:1px dashed var(--note-line);border-radius:10px;padding:10px 14px;color:var(--note-fg)}.note__head{font-size:12px;font-weight:700;margin-bottom:4px}.note__text{white-space:pre-line;line-height:1.5}.msg{display:flex}.msg--out{justify-content:flex-end}.msg__bubble{max-width:78%;border-radius:14px 14px 14px 4px;padding:12px 14px;background:#fff;border:1px solid var(--line)}.msg--out .msg__bubble{border-radius:14px 14px 4px 14px}.msg--out.msg--email .msg__bubble{background:var(--navy);border-color:var(--navy);color:var(--cream)}.msg--out.msg--wa .msg__bubble{background:#dcefe3;border-color:var(--wa-line)}.msg__meta{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px;font-size:13px}.msg__meta span:last-child{font-size:12px;opacity:.75}.msg__subject{font-weight:600;font-size:13px;margin-bottom:6px}.msg__text{white-space:pre-line;line-height:1.55}.msg__files{margin-top:10px;display:flex;flex-wrap:wrap;gap:6px}.file{font-size:12px;border:1px solid;border-radius:6px;padding:4px 8px;opacity:.85}.composer{border-top:1px solid #efe6d7;padding:14px 24px 18px;display:flex;flex-direction:column;gap:10px}.composer__bar{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.composer__from{font-size:12px;color:var(--muted)}.composer__text{width:100%;resize:vertical;border:1px solid #d8cbb5;border-radius:10px;padding:12px 14px;font:inherit;line-height:1.5}.composer__text--note{background:#fffbef;border-color:var(--note-line)}.composer__foot{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.side{flex:1 1 280px;max-width:100%;background:#f7f2ea;border-left:1px solid var(--line);padding:18px 16px;gap:14px}.card,.side{display:flex;flex-direction:column}.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px;gap:8px}.card h3{margin:0;font-size:12px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#6b5a43}.card__head{display:flex;justify-content:space-between;align-items:center}.card__link{font-size:12px;font-weight:600;color:var(--gold-dp)}.card__note{margin:0;font-size:12px;line-height:1.5;color:#374151}.kv{display:flex;justify-content:space-between;gap:12px;font-size:13px}.kv span{color:var(--muted)}.kv strong{text-align:right;font-weight:600}.linked{display:flex;flex-direction:column;gap:2px;text-align:left;border:1px solid #efe6d7;background:var(--cream);border-radius:8px;padding:8px 10px;min-height:44px;font-size:13px}.linked span{font-size:12px;color:var(--muted)}.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}.login__card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:32px;width:min(420px,100%);text-align:center}.login__brand{font-family:var(--serif);font-size:30px}.login__tag{color:var(--muted);margin:8px 0 24px;line-height:1.5}.login__btn{width:100%}.login__note{font-size:13px;line-height:1.6;color:var(--muted);text-align:left}.login__note code{font-size:12px;background:var(--gold-pale);padding:1px 4px;border-radius:4px}.login__error{color:var(--late-fg);font-size:13px;margin-top:16px}@media (max-width:860px){.list__scroll{max-height:none}.convo{height:auto;min-height:0}.timeline{max-height:70vh}}.composer__fields{flex-wrap:wrap;gap:8px 12px}.composer__fields,.field{display:flex;align-items:center}.field{gap:8px;flex:1 1 240px;font-size:13px;color:var(--muted)}.field--wide{flex-basis:100%}.field input{flex:1 1;min-width:0;min-height:38px;border:1px solid #d8cbb5;border-radius:8px;padding:0 10px;font:inherit;color:var(--ink);background:#fff}.toolbar{display:flex;gap:6px;flex-wrap:wrap}.btn--sm{min-height:34px;padding:0 10px}.btn--sm,.files{font-size:12.5px}.files{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:6px}.files li{border:1px solid var(--line);border-radius:6px;padding:4px 8px;display:inline-flex;gap:8px;align-items:center}.files__state{color:var(--muted)}.composer__msg{margin:0;padding:8px 10px;border-radius:8px;font-size:13px}.composer__msg--ok{background:var(--wa-bg);color:var(--wa-fg)}.composer__msg--err{background:var(--late-bg);color:var(--late-fg)}.composer__foot .btn--primary{margin-left:auto}.composer__text:disabled{background:#f4f1ec}.preview{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fff}.preview__bar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;padding:8px 12px;background:var(--gold-pale);font-size:13px}.preview__bar .btn{margin-left:auto}.preview iframe{width:100%;height:420px;border:0;background:#fff}.convo{height:auto;min-height:calc(100vh - 100px)}.timeline{max-height:55vh}.earlier{align-self:center;border:1px solid var(--line);background:#fff;border-radius:999px;padding:6px 14px;min-height:34px;font-size:12.5px;color:var(--muted)}.msg__fold{max-width:78%;display:flex;align-items:center;gap:8px;text-align:left;border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 12px;min-height:40px;font-size:13px}.msg--out .msg__fold{background:#f3f5f9}.msg--out.msg--wa .msg__fold{background:#eef7f1}.msg__fold strong{white-space:nowrap}.msg__snippet{flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis}.msg__snippet,.msg__when{color:var(--muted);white-space:nowrap}.msg__close,.msg__when{font-size:12px}.msg__close{margin-left:auto;border:0;background:none;padding:0 0 0 8px;color:inherit;opacity:.7;text-decoration:underline}.x{flex:1 1;display:flex;flex-direction:column;background:#fdfbf7;min-height:calc(100vh - 100px)}.x__head{background:#fff;padding:18px 28px 0;border-bottom:1px solid #efe6d7}.x__top{display:flex;flex-wrap:wrap;align-items:center;gap:12px}.avatar--lg{width:44px;height:44px;font-size:14px}.x__who{flex:1 1 260px;min-width:0}.x__who h2{margin:0;font-family:var(--serif);font-weight:400;font-size:22px}.x__glance{font-size:13px;color:var(--muted);margin-top:3px}.stages{list-style:none;margin:16px 0 14px;padding:0;display:flex;gap:4px}.stages li{flex:1 1;text-align:center;font-size:12px;font-weight:600;padding:8px 4px;background:var(--gold-pale);color:#6b5a43}.stages li:first-child{border-radius:8px 0 0 8px}.stages li:last-child{border-radius:0 8px 8px 0}.stages .stages__done{background:var(--navy);color:var(--cream)}.stages .stages__now{background:var(--gold);color:var(--navy)}.x__tabs{display:flex;gap:22px;overflow-x:auto}.x__tabs button{border:0;background:none;padding:10px 0 12px;font-size:14px;font-weight:600;color:#6b7280;white-space:nowrap}.x__tabs button[aria-selected=true]{color:var(--navy);box-shadow:inset 0 -2px 0 var(--gold)}.x__convo{flex:1 1;display:flex;flex-direction:column;max-width:1100px;width:100%;margin:0 auto}.x__convo .timeline{max-height:none;flex:1 1}.x__pane{padding:22px 28px;max-width:1100px;width:100%;margin:0 auto;box-sizing:border-box;display:flex;flex-direction:column;gap:12px}.x__grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));grid-gap:12px;gap:12px}.x__cell{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:2px}.x__cell span{font-size:12px;color:var(--muted)}.x__cell strong{font-size:15px}.x__link{font-size:13px;font-weight:600;color:var(--gold-dp)}.x__row{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px}.x__row div{display:flex;flex-direction:column;gap:2px}.x__row span{font-size:13px;color:var(--muted)}.x__new{align-self:flex-start;text-decoration:none}.x__empty{color:var(--muted);margin:0}.x__act{margin:0;font-size:13.5px}@media (min-width:1100px){.cols{display:grid;grid-template-columns:220px 340px minmax(0,1fr) 300px;align-items:stretch}.convo,.list,.nav,.side{min-width:0;max-width:none}.list__scroll{max-height:calc(100vh - 150px)}.side{max-height:calc(100vh - 100px);overflow-y:auto}}@media (min-width:1100px) and (max-width:1350px){.cols{grid-template-columns:200px 300px minmax(0,1fr) 260px}}.list,.nav{min-width:0}.composer{padding:10px 20px 14px;gap:8px}.composer__summary{display:flex;align-items:baseline;gap:10px;font-size:13px;color:var(--muted)}.composer__summary span{flex:1 1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.composer__summary strong{color:var(--ink);font-weight:600}.toolbar{align-items:center}.toolbar__from{order:2;margin-left:auto;font-size:12px;color:var(--muted)}.composer__text{min-height:72px}.composer__bar .seg button{min-height:32px;padding:4px 12px}.timeline{padding:16px 20px}.convo__head{padding:14px 20px}.speaking{padding:10px 20px}.acts{gap:8px;border-top:1px solid #efe6d7;padding-top:10px;margin-top:4px}.act,.acts{display:flex;flex-direction:column}.act{gap:4px;font-size:12px;color:var(--muted)}.act select{min-height:36px;border:1px solid #d8cbb5;border-radius:8px;padding:0 8px;font:inherit;font-size:13px;color:var(--ink);background:#fff}.acts__confirm{background:var(--gold-pale);border:1px solid #e2d2b8;border-radius:8px;padding:10px;font-size:12.5px;line-height:1.5}.acts__confirm p{margin:0 0 8px}.acts__btns{display:flex;gap:6px;justify-content:flex-end}.acts__ok{color:var(--wa-fg)}.acts__err,.acts__ok{margin:0;font-size:12.5px}.acts__err{color:var(--late-fg)}.msg__bubble{max-width:100%;width:100%;box-sizing:border-box}.msg--out .msg__bubble{margin-left:48px}.msg--in .msg__bubble{margin-right:48px}.msg__fold{max-width:100%;width:100%;box-sizing:border-box}.speaking{flex-wrap:nowrap;align-items:baseline;gap:10px}.speaking strong{flex:0 0 auto;font-size:13.5px}.speaking span{flex:1 1;min-width:0;font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media (min-width:1100px){.app{height:100vh}.cols{flex:1 1;min-height:0;grid-template-rows:minmax(0,1fr)}.nav,.side{overflow-y:auto;max-height:none}.list{min-height:0;overflow:hidden}.list__scroll{flex:1 1;min-height:0;max-height:none}.convo{height:auto;min-height:0;overflow:hidden}.timeline{flex:1 1;min-height:0;max-height:none}.x,.x__convo{min-height:0;overflow:hidden}}.addlead__open{width:100%;justify-content:center;margin-top:4px}.addlead{display:flex;flex-direction:column;gap:8px;border-top:1px solid #efe6d7;padding-top:10px}.addlead__intro{margin:0;line-height:1.45}.addlead label,.addlead__intro{font-size:12px;color:var(--muted)}.addlead label{display:flex;flex-direction:column;gap:3px}.addlead input,.addlead textarea{min-height:34px;border:1px solid #d8cbb5;border-radius:8px;padding:6px 8px;font:inherit;font-size:13px;color:var(--ink);background:#fff}.addlead__row{display:grid;grid-template-columns:1fr 1fr;grid-gap:8px;gap:8px}.addlead--done{display:flex;flex-direction:column;gap:6px;font-size:12.5px;line-height:1.45;color:var(--wa-fg);background:var(--wa-bg);border-radius:8px;padding:10px}.addlead__hint{color:var(--muted)}.sig{margin-top:10px}.sig__toggle{border:1px dashed var(--line);background:transparent;color:inherit;opacity:.8;border-radius:6px;padding:4px 10px;min-height:30px;font-size:12px}.sig__frame{display:block;width:100%;max-width:520px;height:120px;border:0;border-radius:8px;background:#fff;margin-top:8px}.sig__text{white-space:pre-line;font-size:12.5px;opacity:.8;margin-top:8px}.pill--status{text-transform:uppercase;letter-spacing:.06em;font-size:10px;font-weight:700;padding:3px 8px}